Lolaelo

Privacy Policy

Effective Date: December 11, 2025

This Privacy Policy explains how Lolaelo Travel Technologies Inc. (“Lolaelo,” “we,” “our,” “us”) collects, uses, stores, and protects personal information when you access our website, create an account, make a booking, communicate with us, or interact with any service offered through the Lolaelo platform (the “Platform”).

By using the Platform, you agree to the practices described in this Privacy Policy. If you do not agree, you should discontinue use of the Platform.

1. Information We Collect

We collect the following categories of personal information when you use the Platform or book with participating hotels, homestays or activity vendors (“Service Providers”).

1.1 Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Billing information (processed securely by payment partners)
  • Booking details such as property, dates and number of guests
  • Add-on or activity selections
  • Messages or support inquiries
  • Photos or media you voluntarily upload, for example reviews

1.2 Information Automatically Collected

  • IP address
  • Device and browser type
  • Operating system
  • Language preferences
  • Usage data such as pages viewed, referral sources and session duration
  • Cookie identifiers and similar tracking data
  • Crash logs and performance diagnostics

1.3 Optional Location Data

If you grant permission, we may receive:

  • Approximate device location
  • Location metadata attached to uploaded photos

You may disable location access at any time in your device settings.

1.4 Information from Service Providers

To fulfill bookings, Service Providers may share:

  • Booking confirmations and status updates
  • Guest names
  • Check-in or check-out details
  • Add-on or activity participation information
  • Incident or dispute information when needed

1.5 Information from Payment Processors

We may receive:

  • Payment confirmation or failure status
  • Transaction IDs
  • Refund confirmations

We do not store full payment card numbers.

1.6 Information from Third Parties

  • Analytics and marketing performance data
  • Social login profile data if you choose to log in using a third party account
  • Fraud prevention information from trusted vendors

2. How We Use Your Information

2.1 Booking and Service Delivery

  • Creating and managing your account
  • Processing reservations and payments
  • Coordinating with Service Providers
  • Sending confirmations and essential service communications
  • Handling changes, cancellations and refund requests

2.2 Customer Support

  • Responding to your questions and requests
  • Assisting with issues or disputes related to bookings

2.3 Platform Improvement

  • Monitoring performance and reliability
  • Improving features, design and content
  • Conducting analytics and usage analysis

2.4 Safety, Security and Compliance

  • Detecting and preventing fraud or abuse
  • Verifying identity where appropriate
  • Responding to legal obligations, court orders or regulatory requests

2.5 Marketing and Personalization

With your consent where required by law, we may:

  • Send promotional messages about Lolaelo
  • Provide recommendations or personalized content based on usage patterns

You may opt out of marketing communications at any time.

3. Legal Bases for Processing

Depending on your jurisdiction, our legal bases may include performance of a contract, legitimate interests, consent and compliance with legal obligations.

4. Sharing of Personal Information

4.1 Service Providers

We share only the information needed so a Service Provider can fulfill your booking. Service Providers use this information under their own privacy practices.

4.2 Payment Partners

Trusted payment processors receive necessary billing details to process transactions securely.

4.3 Technology and Operations Vendors

We use vendors to assist with hosting, customer support, analytics, security, fraud prevention and communications. These vendors must handle data securely and only for authorized purposes.

4.4 Legal and Safety Requirements

We may disclose personal information to comply with laws or lawful requests, to protect the rights and safety of users or Lolaelo, or to investigate suspected fraud or misconduct.

4.5 Business Transfers

If Lolaelo undergoes a merger, acquisition or restructuring, your information may be transferred to the successor entity subject to this Privacy Policy.

5. Cookies and Tracking Technologies

We use cookies, local storage and similar technologies to remember preferences, keep you signed in, improve performance, measure campaigns and understand how users navigate the Platform. You can control cookies in your browser settings, but some features may not work correctly if certain cookies are disabled.

6. Data Storage and Cross Border Transfers

Your information may be stored or processed in countries where our vendors or servers are located. We use safeguards such as contractual data protection terms, encryption and access controls to protect your data.

7. Data Security

We use administrative, technical and physical measures to protect personal information. These include encryption of sensitive data, restricted access and secure infrastructure. No system is completely secure, and you use the Platform at your own risk.

8. Data Retention

We retain personal information only as long as needed for booking fulfillment, support, legal and accounting obligations, fraud prevention and operational analysis. When information is no longer required, we delete or anonymize it.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, restrict or object to certain processing of your personal information and to withdraw consent for marketing. To exercise these rights, contact us at privacy@lolaelo.com. We may need to verify your identity before responding.

10. Children’s Privacy

The Platform is intended for use by adults. We do not knowingly collect personal information from minors without the involvement of a parent or guardian. If you believe we have collected information from a minor without appropriate consent, contact us and we will remove it.

11. Updates to This Policy

We may revise this Privacy Policy from time to time. When we do, we will update the Effective Date at the top of this page. Significant changes may also be communicated through the Platform.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, contact:

Lolaelo Travel Technologies Inc.
Email: privacy@lolaelo.com